Excite Help
Excite Email Support

If you're having a problem using Excite Email, we want to help!
Please pick from the subject list below to help us categorize your message and answer or escalate your concern. Fill in the fields below, and please be sure to include as much detail as possible about the problem so we can better assist you. It would also help if you include the following information when you contact us:
  • Your browser and version number.
  • Your operating system.
  • Details about the problem you are encountering including any specific error message you are being presented with.
  • How you connect to the Internet, and who you use as your ISP.
If you have not already done so, please check the Excite Email FAQ's to see if your question is answered there.

Your Name:
Your Excite Member Name:
Your Email address:


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We are eager to receive your input and suggestions. However, for legal reasons, any suggestions that you make, including creative suggestions, ideas, notes, drawings, or other information will be deemed the property of Excite. In particular, your suggestions shall not be subject to any obligation of confidence on the part of Excite, and Excite shall not be liable to you in any way for any use or disclosure of any suggestions. This means that Excite will have the right to make unrestricted use of the suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you. For more details on how we treat material submitted by Excite Users, please see the "Submissions" Section of the Excite Terms of Service.